RESPONSIBILITIES OF THE USERS
1. The User must carry a valid photo-id proof during the trip and present the same to the Cab Operator or driver of the Cab before boarding the Cab. In the event of a mismatch in the identity of the User or traveler, the Cab Operator or the driver of the Cab may, at their discretion, deny boarding to such User.
2. Cab Operator is obligated to commence the trip as soon as the User boards the Cab. The user shall report to Travsky Holidays in case the driver denies commencing the trip for any reason whatsoever.
3. User shall board the Cab on or within such time as informed at the time of booking or provided in the booking voucher. In case the User fails to board the cab within the given timeline, Cab Operator will have the liberty to cancel the booking without informing the User.
4. Once a Trip is booked by the User, changes in departure time, boarding, or dropping points are not permitted.
5. User will not have any right, title, or interest in the Cab provided for the given trip.
6. Any failure by User to board the Vehicle within the given timelines at the boarding point or trip commencement point shall result in forfeiture of the total booking amount paid by the User without any refund rights.
7. User shall stop and take breaks at specified places only. Users shall avoid taking additional breaks except in case of emergency.
8. Users shall be responsible and liable for their own safety and security of luggage. Travsky Holidays shall not be responsible for any loss to the User or their luggage in any event.
9. The booking made by the User should be strictly for tourism purposes only.
10. The trip should be undertaken in the User’s personal capacity and shall not be used for profit-making in any commercial context.
11. In the event of any dissatisfaction with any of the services provided by Cab Operator or Travsky Holidays, the matter must be reported directly to Cab Operator or Travsky Holidays, in order that appropriate action may be taken to remedy the problem.
DO’s AND DON’Ts FOR THE USER
THE USER SHALL:
a. Arrive on time at the appointed pick-up point as mutually agreed with Cab Operator;
b. Prior to the commencement of the trip, check and agree with Cab Operator on the dimension/weight of the luggage that can be accommodated in the boot space of the Cab;
c. Maintain and ensure good and humble conduct with Cab Operator during the trip and on failure to do so, Cab Operator may require such User to disembark the Cab;
d. Check the starting time and the reading on the odometer at the start of the trip. Disputes regarding the same will not be acceptable after the completion of the journey.
THE USER SHALL NOT:
a. use services offered under this head for any purpose which is unlawful or illegal under the applicable laws;
b. ask Cab Operator to violate any traffic rules, the city police or government rules, or other applicable laws for any reason whatsoever;
c. insist on disembarking at any place except the point of drop as provided by the User at the time of booking;
d. coerce Cab Operator to overload the boot space of the Vehicle with the User’s luggage;
e. Board the Cab if he/ she is intoxicated or under the influence of any drug or similar abusive substances.
TRAIN
COVID-19 Health Advisory
a. Catering Service is not available and catering charges are not included in the fare.
b. Blankets and linen shall be provided on the train.
c. All passengers are hereby informed that downloading of Aarogya Setu App on their mobile phone, which they are carrying along, is mandatory.
d. You must have read the health advisory issued by my destination state. You accept and shall abide by the same.
ROLE OF TRAVSKY HOLIDAYS
a. Travsky Holidays only acts as a facilitator for the booking of train tickets and provides intending travelers merely with a platform to search for desired train tickets to be booked through IRCTC. All bookings or train reservations made through Travsky Holidays are subject to the applicable Terms & Conditions as set out by Indian Railways.
b. Travsky Holidays has no control over the booking flow, scheduling/re-scheduling, cancellations, and confirmation from RAC to confirm, delays, meal and berth preferences, or any other lack or deficiency of services. Liability, if any, for the above-said stands against the Indian Railways.
c. Changes in boarding point and name of the passenger are not supported by the Website. For complete information on ticket amendments, please read https://www.services.irctc.co.in/beta_htmls/Eticket_new_cancel.html.
d. Train functionality on the Website will not be functional between 2345 hours to 0030 hours or as specified by IRCTC due to system downtime or any other reason beyond the control of Travsky Holidays.
RESPONSIBILITIES OF THE USERS
1. At the stage of booking e-tickets, customers will be automatically diverted to www.irctc.co.in website/app to input their IRCTC login credentials. Passengers are required to remember their IRCTC username and password in order to book trains on Travsky Holidays Site.
2. E-tickets are booked and issued through Indian Railways only. Users can book a maximum of 6 seats/ berths in a booking. Seat/ berth allotment is done by Indian Railways based on their allocation logic. Travsky Holidays does not guarantee the allotment of a preferred seat/ berth.
3. Only passengers with a confirmed e-ticket are permitted to board the train.
4. Passengers are required to carry valid ID Proof at the time of travel or boarding the train.
5. Please visit www.irctc.co.in or http://www.indianrail.gov.in for all relevant information/ queries pertaining to your bookings.
PAYMENTS FOR BOOKINGS, AND CANCELLATIONS
a. Travsky Holidays service charges are non-refundable
b. The bookings made on Travsky Holidays Site are subject to cancellation policy and charges levied by the Indian Railways. It may vary depending on the cancellation time and booking quota (tatkal/ general/ ladies/ premium etc.).
c. Bookings can only be canceled through the app or the website; offline cancellations are not permitted
d. Railways automatically cancel the fully waitlisted e-tickets after chart preparation. The refund in such cases gets automatically credited to your bank account used for booking such tickets after the deduction of Travsky Holidays charges
e. Railways may offer special concessions/ discounts for senior citizens, female passengers, and children. The amount or extent of concession is not decided by Travsky Holidays. All customers are advised to check the latest railways policies for applicable discounts.
